Privacy Policy

Information Collection

We collect information from You when You interact with our Services, including the Site, App, Portal, and panel platform. This includes both information You voluntarily provide and information automatically collected during Your use of the Services.

• Information You Provide
  • Account Registration:
    • When You create an account on our panel platform, we collect personal details, including Your name, email address, and demographic information such as age, location, and interests, to help match You with relevant interviews.
  • Pre-Screening Questions:
    • To determine eligibility for specific interviews or surveys, we may collect additional information through pre-screening questions.
  • Interview and Survey Responses:
    • During interviews and surveys conducted by our AI-Interviewer, we collect the responses You provide. These may include sensitive or personally identifiable information (PII) if voluntarily submitted by You.
    • While we take measures to anonymize Your responses, we cannot guarantee that PII voluntarily provided in Your responses will always be fully removed.
  • Payout Information:
    • To process payments for completed interviews, we collect payout details, such as bank account information or other payment processing details, which are securely managed by Stripe’s Express Dashboard.
• Information Automatically Collected
  • Platform Usage Data:
    • We collect data about how You interact with the Services, such as the pages or features You access, the duration of Your sessions, and Your device type.
  • Cookies and Similar Technologies:
    • We use cookies and other tracking technologies to collect information about Your preferences and behavior on the platform, which helps us improve user experience and match You with relevant opportunities.
  • Security and Fraud Prevention:
    • To protect the integrity of the platform, we collect data related to account activity, such as IP addresses and login history, to detect and prevent fraudulent behavior, including multiple account creation or location spoofing.
• Aggregate and De-Identified Information
  • We may create aggregated or de-identified data sets based on Your interactions with the Services. This information does not identify individual users and is used for purposes such as research, analytics, and reporting.

Information Use

We use the information we collect for lawful purposes related to the operation and improvement of our Services, including the panel platform. Specific uses include:

• Operating and Improving the Panel Platform
  • Matching You with interview opportunities based on the profile and pre-screening information You provide.
  • Conducting interviews and surveys using our AI-Interviewer to collect meaningful insights from Your responses.
  • Ensuring the quality and integrity of the data collected, including running automated checks for response authenticity and relevance.
• Processing Payments
  • Using payout information to process compensation for completed interviews securely via Stripe’s Express Dashboard.
  • Ensuring compliance with applicable legal and tax obligations related to payments.
• Research and Reporting
  • Sharing anonymized and aggregated interview responses with clients for research purposes.
  • Using de-identified data for internal analytics, reporting, and development of new features to improve the user experience.
• Security and Fraud Prevention
  • Monitoring account activity to detect and prevent fraudulent behavior, including multiple account creation, location spoofing, and other prohibited activities.
  • Protecting the integrity of the platform and ensuring fair compensation for legitimate participation.
• Communication with You
  • Sending notifications about interview opportunities for which You may qualify.
  • Providing updates related to Your account, payouts, and the Platform’s terms or features.
  • Responding to Your inquiries or support requests.
• Compliance with Legal Obligations
  • Using information as required by applicable laws, regulations, or court orders.
  • Retaining and processing data as necessary for tax, accounting, and auditing purposes.
• Personalization and Improvements
  • Analyzing data to personalize the Services, such as improving interview matching algorithms.
  • Conducting internal research to better understand user needs and improve Platform functionality.
• Limitations on Use of PII
  • PII provided voluntarily in Your interview responses will not be shared with clients, but we cannot guarantee that such information will always be removed by our automated anonymization processes.
  • You are encouraged to avoid including PII in Your responses to maintain anonymity.

By using the Platform, You consent to the above uses of Your information. If You have questions or concerns about how Your information is used, please contact us at privacy@empathixai.com.

Information Sharing

We may share the information we collect with third parties for specific purposes related to the operation of our Services, including the panel platform. We are committed to ensuring that Your information is shared responsibly and in compliance with applicable laws.

• Sharing with Clients
  • Anonymized Responses:
    • We share anonymized interview and survey responses with clients for research purposes. These responses are stripped of PII to ensure they cannot be traced back to You.
  • Aggregated Data:
    • We may share aggregated data sets, such as trends or summaries derived from user responses, which do not identify individual users.
• Third-Party Service Providers
  • We share information with trusted third-party service providers who perform functions on our behalf, such as:
  • Payment Processing: Stripe securely processes payout information for compensation.
  • Data Hosting and Storage: Providers that ensure the secure storage and management of Your data.
  • Communication Services: Email services that help us send notifications and updates.
• Legal and Compliance Obligations
  • We may share Your information when required to do so by law, such as:
  • In response to a subpoena, court order, or other legal process.
  • To protect our rights, the rights of our clients, or the safety and security of any person or entity.
• Corporate Transactions
  • In the event of a corporate sale, merger, acquisition, or other transfer of assets, Your information may be transferred to the new entity as part of the transaction.
• Fraud Prevention and Security
  • To protect the integrity of the platform, we may share data with service providers or law enforcement agencies to detect, investigate, and prevent fraud or security breaches.
• With Your Consent
  • We will share Your information in any other way You specifically authorize, such as when You consent to share additional details with a client or third party.
• Limitations on Sharing PII
  • We do not share Your personally identifiable information (PII) with clients or other third parties for purposes unrelated to the operation of the platform.
  • PII collected for payment processing is securely handled by Stripe and is not combined with Your interview or survey responses.
• De-Identified and Aggregated Information
  • We may use and share de-identified or aggregated information without limitation. For example, we may include such information in reports, summaries, or analyses shared with clients or partners.

By using the Platform, You acknowledge and agree to the above sharing practices. If You have questions or concerns about how Your information is shared, please contact us at privacy@empathixai.com.

Information Storage

We retain the information we collect through the Platform in a secure manner and for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with legal obligations.

• Retention of Information
  • Personal Information:
    • Personally identifiable information (PII), such as payout details, is retained only as long as necessary for payment processing or to comply with tax, accounting, or legal requirements.
  • Interview and Survey Responses:
    • Responses collected during interviews and surveys are retained in anonymized form for research purposes indefinitely, as they no longer identify individual users.
  • Account Information:
    • If You deactivate or delete Your account, we will retain necessary information only for as long as required for legal, compliance, or legitimate business purposes.
• Secure Storage Practices
  • We use industry-leading security measures to protect Your information, including encryption, secure storage facilities, and access controls.
  • Sensitive information, such as payout details, is securely processed and stored through trusted third-party providers like Stripe.
• Data Backups and Archiving
  • Information may be stored in backup archives to ensure the continuity of the Platform. These backups are securely stored and isolated from general access.
• Deletion and Anonymization
  • When information is no longer needed for its intended purpose, we take steps to delete or anonymize it.
  • In cases where deletion is not immediately feasible (e.g., due to backup systems), we will isolate the data and restrict further processing until it can be securely deleted.
• Retention for Legal Obligations
  • Certain information may be retained for longer periods as required by law, such as:
  • Records necessary to comply with financial and tax regulations.
  • Data required for dispute resolution or enforcement of this Privacy Policy.
• User Requests for Deletion
  • You may request the deletion of Your information by contacting us at privacy@empathixai.com.
  • We will comply with deletion requests where legally permissible, but some information may be retained to fulfill legal or operational requirements.

By using the Platform, You consent to the storage and retention practices outlined in this section. If You have questions about how Your data is stored or retained, please contact privacy@empathixai.com.

Digital Analytics

We use digital analytics tools to understand how users interact with our Services, including the panel platform, and to improve the overall user experience. This section describes how data is collected and used for analytics purposes.

• Collection of Analytics Data
  • We work with third-party providers to collect information about Your use of the Services over time. This includes:
  • Pages or features You access on the panel platform.
  • Time spent on the Platform and interaction patterns, such as navigation flows and engagement with interview opportunities.
  • Device and browser information, including operating system and screen resolution.
  • Analytics data is collected through cookies, web beacons, and similar tracking technologies.
• Use of Analytics Data
  • The analytics data we collect helps us:
  • Improve the Platform’s usability and performance.
  • Personalize Your experience by tailoring interview opportunities to Your profile and preferences.
  • Monitor the effectiveness of Platform features and updates.
  • Detect and prevent fraudulent activities, such as multiple account creation or location spoofing.
• Third-Party Analytics Providers
  • We partner with trusted third-party providers, such as Google Analytics, to collect and analyze data on our behalf. These providers may use cookies or similar technologies to track Your usage of the Platform.
  • The information collected by third-party analytics providers is governed by their respective privacy policies.
• Your Choices
  • You may disable or restrict cookies through Your browser settings. However, doing so may limit certain functionalities of the Platform.
  • Some analytics providers offer opt-out mechanisms, such as the Google Analytics opt-out browser add-on, which allows You to prevent Your data from being used by their analytics services.
• Data Privacy in Analytics
  • All analytics data is collected and processed in a way that does not identify You personally.
  • Aggregated and anonymized analytics data may be used for reporting, research, and improvement of the Platform.

By using the Platform, You consent to the collection and use of analytics data as described in this section. For questions or concerns about analytics, please contact privacy@empathixai.com.

Data Privacy During Interviews

The panel platform is designed to prioritize Your privacy and protect the data You provide during interviews and surveys conducted by our AI-Interviewer. This section outlines how Your data is handled, anonymized, and safeguarded.

• Collection of Interview Data
  • During interviews, we collect Your responses to questions posed by our AI-Interviewer. These responses may include text-based or voice-to-text inputs.
  • Voice responses are transcribed in real time but are not stored as audio files to preserve anonymity.
  • Pre-screening and profile information used to match You with interviews is collected separately and is not included in Your anonymized interview data.
• Anonymization of Responses
  • Interview responses are anonymized before being shared with clients. This means that personal identifiers, such as Your name or email, are removed from the data.
  • Aggregated data or summaries derived from responses may also be shared with clients and used for reporting and research purposes.
• Limitations of Anonymization
  • While automated systems are in place to remove personally identifiable information (PII) from Your responses, the effectiveness of these systems depends on the content You provide.
  • If You voluntarily include PII in Your responses, we cannot guarantee that all such information will be removed.
  • You are strongly encouraged to avoid submitting PII during interviews to maintain Your anonymity.
• Use of Interview Data
  • Anonymized interview data is used exclusively for research purposes and is shared with clients along with aggregated insights.
  • Data may also be used internally to improve the AI-Interviewer and enhance the quality of the panel platform.
• Safeguarding Your Data
  • We implement industry-leading security measures, including encryption and secure storage, to protect the data collected during interviews.
  • Responses are stored in secure servers with limited access to authorized personnel only.
• User Responsibility
  • You are responsible for ensuring that the information You provide during interviews does not include unnecessary PII.
  • If You believe that Your responses have inadvertently included sensitive information, contact privacy@empathixai.com for assistance.
• Retention of Interview Data
  • Anonymized interview responses may be retained indefinitely for research purposes, as they no longer identify individual users.
  • PII associated with Your account or payout information is stored separately and retained as outlined in the Information Storage section.

By participating in interviews, You agree to the practices described in this section. If You have questions about how Your interview data is handled, please contact privacy@empathixai.com.

Third-Party Links and Tools

The Site may provide links to third-party websites or apps, such as Empathix distributors and sales affiliates, and social media networks. We do not control the privacy practices of those websites or apps, and they are not covered by this privacy policy. You should review the privacy policies of other websites or apps that you use to learn about their data practices.

Your interactions with third-party websites and your use of their features are governed by the privacy policies of the companies that provide those features. We encourage you to carefully read the privacy policies of any accounts you create and use.

Your Choices

We provide You with control over how Your information is collected, used, and shared through the panel platform and other Services. This section describes the choices available to You and how to exercise them.

• Managing Email Notifications
  • Interview Opportunities:
    • You may choose to receive or opt out of email notifications about new interview opportunities. This can be managed in Your account settings.
  • Marketing Emails:
    • To opt out of promotional or marketing emails, use the unsubscribe link included in each message. Note that even if You opt out of marketing emails, You will continue to receive essential communications, such as account updates and payout notifications.
• Updating Your Information
  • You can review, update, or correct the personal information associated with Your account, including profile details, payout information, and notification preferences, by logging into Your account and navigating to the relevant settings page.
  • If You need assistance updating Your information, contact us at support@empathixai.com.
• Controlling Cookies and Tracking Technologies
  • You may disable or restrict cookies through Your browser settings. However, some features of the panel platform may not function as intended if cookies are disabled.
  • To opt out of third-party analytics tracking, such as Google Analytics, You can use the tools provided by those services (e.g., the Google Analytics opt-out browser add-on).
• Requesting Data Deletion
  • You may request the deletion of Your personal information, including account and profile data, by contacting privacy@empathixai.com.
  • We will honor deletion requests to the extent permitted by law. Certain information may be retained for legal, compliance, or operational purposes, such as tax and payout records.
• Deactivating Your Account
  • You may deactivate Your account at any time through Your account settings.
  • Deactivation will remove Your access to the panel platform and its features, but certain information may be retained as required for legal or operational reasons.
• Managing Interview Data
  • To maintain Your anonymity, avoid including personally identifiable information (PII) in Your interview responses.
  • If You believe PII was inadvertently submitted during an interview, contact privacy@empathixai.com to request review or assistance.
• Opting Out of Automated Decisions
  • While automated systems are used for interview quality checks and fraud detection, these systems are integral to the platform and cannot be disabled.
  • If You disagree with an automated decision, such as disqualification or account suspension, You should not use the platform.

By using the panel platform and other Services, You acknowledge and accept these choices and their associated implications. If You have any questions or require assistance, contact us at privacy@empathixai.com.

Updating Your Information

When you have an account with us, you may review, change, or update your contact information by logging into your account and clicking on the relevant account and/or settings pages.

Changes to Our Privacy Policy

If our information practices change, we will post these changes on this page, and notify you of such changes by revising the Last Updated date and the top of the page. We encourage you to visit this page periodically to learn of any updates.

Contact

If you have questions, comments, or concerns about this privacy policy or our information practices, please contact us at: privacy@empathixai.com.